Supporting communities in a crisis

Crisis can happen at any time. Our director level guidance and interim support for clients has helped them handle extraordinarily sensitive issues from serious child sexual exploitation cases to terrorist attacks to national disasters. Our professionals have worked across multiple agency teams at the highest level, with central Government, emergency services, armed services and with London government. We provide trusted, experienced and comprehensive support at senior level to help clients manage the media, social media, quality assure existing response plans and provide interim support during times of need.

For example, we have helped manage multiple crises such as:

• The Grenfell Fire pan-London response
• Response to the Westminster Bridge terrorist attack
• The most high profile Serious Case Reviews and child sexual exploitation cases
• Westminster City Council response to 7/7 bombings

However, crises can hit in many forms and we have helped clients to develop plans to manage local issues such as waste management, local development and regeneration issues, travellers site and other reputation issues.

The services we provide include:

• Senior strategic counsel for Leaders and Chief Executives
• Emergency response planning for communications
• Interim placements to supplement teams during crisis
• Crisis communications training for leaders and teams

Download our featured case study on crisis management below.