Understand how to build trust and loyalty from both your internal and external clients and stakeholders, by adopting the three roles and associated behaviours of a trusted advisor.
Over four two hour sessions we will introduce you to a needs-based consulting approach; what that means, and the skills that underpin each step of the process.
Together we will complete an assessment of your current approach, in terms of how you work with your clients and stakeholders - and critically how they may perceive you.
Key learnings:
What pre-work, software or tools do you need?
You will be sent pre-work material to be completed prior to the sessions including guide with key skills and concepts.
This course is perfect for:
Anyone involved in delivering projects and need to be able to offer more than just the transactions described by their job titles. This includes those working across campaigns, with or for organisations such as councils, education bodies and other public service providers. In account management, project and consultant roles.
About the trainer…
Guy Boyd of Miradorus has more than twenty-five years’ experience in consulting and leadership. He has led teams in the healthcare, airline and safety consulting sectors, as well as working extensively as an external adviser – to organisations from SME’s to multi-nationals – helping them to transform their businesses and teams through the development of skills, expertise and mindset.
He has delivered numerous virtual programmes in leadership, sales, business development and customer service excellence since the start of the pandemic, for a range of clients in sectors as diverse as professional services, construction, manufacturing, IT systems integration and aerospace.
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