Are you grappling with the challenges of running community engagements and consultations that truly make a difference? Running these initiatives can be difficult: it has to be thorough, quality-assured to meet all statutory and legal requirements, and drive maximum representative response. The demands are complex, but the solutions don't have to be. Ensure your projects meet your mandates and exceed expectations.
Starting on the right foot is crucial for success. We work closely with your senior team to scope the project and define clear strategic aims and outcomes.
We leave no stone unturned in reaching your target audience. Our detailed delivery plan includes audience analysis, channel planning, events and meetings, displays, surveys, focus groups, media engagement, and a social media content calendar.
Effective stakeholder engagement is a key driver of success. We invest time in comprehensive research and map those individuals and groups that can influence your project.
We partner with leading online engagement platforms, and seamlessly implement the best solutions for your needs, ensuring a swift and efficient process.
We create meaningful face-to-face interactions tailored to your strategic goals. Depending on your strategy, we can facilitate design workshops, engagement exercises, or perception-based focus groups.
We’ve reached over 1 million people per year with our surveys. We work with you to design questionnaires, commission fieldwork, conduct key issues analysis, and present findings to your stakeholders.
Our reports provide clear and concise insights, showcasing engagement methodology, response evaluations, key issues analysis segmented by audience, EQIA (Equality Impact Assessment), and statements of community involvement.
Powered by Westco and Centre for Consultation. Associates of the former Consultation Institute have joined forces as the Centre for Consultation and partnered with Westco to bring a full and comprehensive community engagement and consultation service to the sector.
We engaged Westco to lead our statutory consultation on bus franchising. Westco’s approach was collaborative, strategic, and demonstrated deep expertise in public engagement and consultation.
From the outset, Westco ensured fairness, transparency, and inclusivity. Their approach was comprehensive including statutory and non-statutory events, protected characteristics focus groups, pop up community engagement across the region, survey design, digital marketing and report writing.
Their approach resonated across diverse audiences, enhancing understanding and participation. The targeted stakeholder segmentation included protected characteristics ensuring all parts of the community were engaged.
The digital outreach strategy exceeded our expectations, delivering impressive interaction rates including 50,000 unique website visitors and extensive social media interactions beyond our initial targets.
Continuous monitoring and agile adjustments by Westco throughout the consultation maximised effectiveness and efficiency. Their detailed analysis, combining qualitative and quantitative insights, significantly informed our approach and decision making.
Westco’s professionalism, insight, and commitment delivered exemplary outcomes. We highly recommend their expert consultation services for any organization seeking meaningful and inclusive public engagement.
Edward Colman Cambridgeshire and Peterborough Combined Authority (CPCA)
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Westco successfully delivered a comprehensive residents survey and focus groups project for a Council, focusing on communications. The project aimed to gather valuable insights from residents to inform future communication strategies and improve public services.
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An Office of the Police & Crime Commissioner (OPCC) faced a significant challenge in maintaining the level of policing amidst budget constraints. Westco was commissioned to run a comprehensive consultation exercise with the public.
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Westco conducted a comprehensive SEND Strategy Consultation undertaken by a Council and health partners to gather feedback on its draft Local Area SEND Strategy.
