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Emotional intelligence

with Wendy Jocum

8 November 2022 
9 – 10.30am
£65 + VAT

Improved emotional intelligence drives better performance, relationships, and results.

So, what’s the connection between emotional intelligence and resilience? And how do these impact your work in public sector communications?

Emotional intelligence is the ability to recognise and manage your emotions, as well as the emotions of others, to build stronger relationships. In this course, Wendy Jocum will unpack the foundational skill of resilience within emotional intelligence, and how this has an immediate and positive impact on strategic communications.

This course is for you if you:

  • deal with fear and uncertainty in your work
  • seek to understand the basis of your emotions (cognitive/physiological)
  • want practical tools to build your resilience and empathy
  • would like to more effectively respond to change
  • need coping strategies for adapting and dealing with adversity and stress.

Here’s what you can expect from the course:

  • how to apply the neuroscience of emotions

  • emotional intelligence competencies (awareness and management of self and others)

  • practical strategies for recognising, understanding, and managing your emotions

  • learn about the source of positive emotions (including resilience)

  • methods to actively develop these positive emotions for yourself and those around you

  • applying a considered response vs. reaction when triggered or under pressure.

Who should attend?

Digital and communications leaders and team members, including those working across press and campaigns, working with or for organisations such as councils, education bodies, and other public service providers.

About the trainer

Wendy Jocum has spent more than 30 years in HR, organisational psychology, facilitation and coaching, inspiring people to achieve their full potential. Passionate about learning and people development, Wendy’s workshops are practical, informative, and engaging. With qualifications in commerce, leadership, management, emotional intelligence, HR, training, and coaching, Wendy is accredited and certified in various psychometric tools for individual assessment and organisational development.

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